Support
Returns & Refunds
We take freshness seriously. If your order arrives damaged, spoiled, or not as described, we will make it right — quickly and without hassle.
24-hour window
Report any issue within 24 hours of delivery.
Full refund or replacement
Your choice — no restocking fees.
WhatsApp support
Send a photo to +880 1700-000000.
Eligibility
- Fresh produce reported within 24 hours of delivery.
- Pantry / packaged items reported within 7 days of delivery, unopened and in original packaging.
- A clear photo of the item and delivery packaging shared via WhatsApp.
How to raise a claim
- Open a WhatsApp chat to +880 1700-000000.
- Send your order ID and 1–2 photos of the item.
- Our team responds within 2 hours during business days (Sat–Thu, 9 AM – 9 PM).
- We arrange a replacement on your next delivery, or process a refund.
Refund timeline
| Payment method | Refund time |
|---|---|
| bKash / Nagad / Rocket | 1–3 business days |
| Debit / Credit card (SSLCOMMERZ) | 5–10 business days |
| Cash on Delivery | Refunded to your mobile wallet within 3 business days |
Non-returnable items
- Custom-cut or custom-portioned items.
- Opened packaged goods (unless faulty).
- Issues reported more than 24 hours after delivery for perishables.
Need more help?
Email support@rawzabd.com or call +880 1700-000000 — our team is happy to help.