Rawza BD

Legal

Privacy Policy

Last updated: January 2026

Rawza BD ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to the Rawza BD website, mobile experience, and any related services (together, the "Service").

1. Information we collect

  • Account details: name, phone number, email address, and password.
  • Order details: delivery address, order history, payment method used, and any delivery instructions.
  • Communications: messages you send to our support team via WhatsApp, email, or contact forms.
  • Device & usage data: IP address, browser type, pages visited, and cookies used to keep you signed in and to measure site performance.

2. How we use your data

  • To process and deliver your orders.
  • To send transactional SMS and email updates (order confirmations, delivery status).
  • To respond to support requests and complaints.
  • To detect and prevent fraud, chargebacks, and abuse.
  • To improve our products, service, and personalized recommendations.
  • To send marketing communications, only where you have opted in.

3. Sharing your data

We do not sell your personal data. We share it only with trusted partners strictly needed to fulfill your order: delivery partners (Pathao, Steadfast, RedX), payment gateways (bKash, Nagad, Rocket, SSLCOMMERZ), and analytics providers operating under a data-processing agreement.

4. Retention

We retain account and order data for as long as your account is active and for up to 5 years after your last order for accounting, tax, and dispute-resolution purposes. You may request deletion at any time.

5. Your rights

You may request to access, correct, export, or delete your personal data. To exercise any of these rights, email privacy@rawzabd.com. We respond within 30 days.

6. Cookies

We use essential cookies to keep you signed in and remember your cart. Optional analytics and marketing cookies are set only after your consent.

7. Contact

Questions about this policy? Email privacy@rawzabd.com or write to Rawza BD, Dhaka, Bangladesh.